How we cut LLM inference costs by 61% without touching model quality
Prompt caching, request batching and a routing layer did more than any model swap. Here is what we measured, in order.
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How software, infrastructure and data actually get built and run.
Prompt caching, request batching and a routing layer did more than any model swap. Here is what we measured, in order.
Our first two attempts at automatic ticket routing made things worse. The third one shipped because we stopped optimizing for accuracy.
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Ranked by the incidents we have actually responded to, not by how they are usually marketed.