About Northline AI
Northline builds extraction, classification and agent systems for finance, operations and support teams. We publish our numbers, including cost, exception rates and what we would do differently.
Business
Northline AI
Document and support automation for mid-sized companies, built on measured results.
On file
- Industry
- Artificial Intelligence
- Based in
- Amsterdam, Netherlands
- Team size
- 11-50 people
- Founded
- 2023
- Published
- 5 articles
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What Northline AI knows.
Featured2 min read
How we cut LLM inference costs by 61% without touching model quality
Prompt caching, request batching and a routing layer did more than any model swap. Here is what we measured, in order.
Technical deep dive1 min read
The support ticket router that took us three tries to get right
Our first two attempts at automatic ticket routing made things worse. The third one shipped because we stopped optimizing for accuracy.
Opinion1 min read
What we tell customers before turning on an AI agent
Six sentences we make every customer read and confirm before we enable autonomous replies. Most of the value is in what we exclude.
Guide1 min read
Evaluating LLM output when there is no ground truth
Most of our extraction tasks have no single correct answer to grade against. This is the scoring approach we landed on after two that failed.
Featured1 min read
Why we still keep a human in the loop for refunds over $200
Our agent could technically approve these on its own. The data on why we still do not is more interesting than the policy.